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FAQ

And other useful information

Frequently Asked Questions

How do you support residents with dementia?
Many of our residents are living with some degree of dementia – according to the Alzheimers Society, 1 in 6 people over the age of 80 are living with dementia, and these figures are set to rise.  Many people with dementia can live extremely happy and settled lives in our homes, supported by staff who know and understand them and can help them to enjoy life at our homes to the full.  We offer our staff specialist dementia training and have many activities to promote the skills that people still retain, even when some memories start to fade.  We also have access to specialist dementia support in the community through the NHS where the need arises.  If you have worries about dementia there are various sources of support you can access including the Alzheimers Society or the Norfolk and Suffolk Dementia Alliance.
How will I access a General Practitioner (GP) if I need one?
Every resident in our care has access to their own GP.  Often GPs will carry out regular ward rounds of their patients, or will do home visits when the need arises, just as they would at home.  Our nurses will also phone the GP or other healthcare professionals to seek advice and support.
Am I able to access any financial support?
Many of our residents find that they are able to access some means of financial support to help them fund their nursing care.  Funding can seem like a complicated issue and we are always happy to share our knowledge of this area to see if you may be eligible for NHS Continuing Health Care, or other NHS support that is not means tested.  Additionally, depending on your financial circumstances, you may be eligible for support from Social Services.  Please talk to us and we can help signpost you appropriately.
What do I do if my expectations aren’t met?
Every so often we may not live up to the high standards that we set for ourselves.  Your feedback is very important to ensure that we are able to address any issues and prevent them happening again.  In the first instance you should speak to the nurse in charge, but if that is not possible, we would encourage you to pop in to see the home manager, or give them a call so that they can help you.

Other Useful Information About Nursing Care

Interpreting a Care Quality Commission Report

  • Posted by Roger Catchpole
  • On May 4, 2016
The Care Quality Commission (CQC) monitors, inspects and regulates all nursing homes services to make sure they meet fundamental standards of quality and safety. Furthermore the CQC publishes what it finds, including performance ratings to help people choose the best nursing home. In most cases, CQC inspection reports include ratings. These ratings can help you […]
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What is Stowlangtoft Healthcare?

  • Posted by Roger Catchpole
  • On May 4, 2016
Stowlangtoft Healthcare is a family owned and operated private nursing care business based in East Anglia. We care about family life and know how important it is to select a care home which will meet your needs and will make you and your family very welcome and comfortable. Stowlangtoft Healthcare offers you a truly personal […]
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Preparing for your new home

  • Posted by Roger Catchpole
  • On May 3, 2016
  As with any house move, it’s important to let family, friends and providers know that your loved one has moved, and give them their new address. We want your loved one to feel as at home as possible in their new surroundings, which is why we recommend they bring personal items such as ornaments, […]
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Life in our homes

  • Posted by Roger Catchpole
  • On May 3, 2016
Moving into a care home is a big change in your loved one’s life, which is why we want to make it as smooth and enjoyable as possible. When your loved one first arrives they’ll meet their key carer, who will give them a guided tour of their new home. They will also tell them […]
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How Much Will Nursing Care Cost?

  • Posted by Roger Catchpole
  • On May 2, 2016
The cost of residential care can vary considerably by location and depends on whether you also require nursing care. If you do require nursing care, this increases your care home costs further as registered nurses will need to be on staff 24 hours a day. It is important to bear in mind that although you […]
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How do I choose a Nursing Home?

  • Posted by Roger Catchpole
  • On May 2, 2016
At Stowlangtoft Healthcare we believe it is important that you are happy in your choice of care home and that it has the right facilities for you. To a great extent what you will need from a care home is determined by your care needs, along with your own personal preferences. Different care homes offer […]
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