- Posted by Roger Catchpole
- On March 12, 2020
It is very important to us that the health, safety and well-being of all those who live and work in our homes can be assured. This statement sets out the plans that we are making and measures that we are taking to ensure that we do everything possible to keep everyone who lives and works in our homes safe during the current Coronavirus pandemic.
Our plans will be kept under constant review, and will depend on the guidance issued by the authorities. We want to do everything that we can to stop the virus entering our homes and putting people at risk.
Visiting our homes:
We are not currently stopping visitors from coming to our homes, but we would ask that you:
- Try to minimise your visits;
- Not visit our homes if you display any symptoms of the virus (cough, high temperature, shortness of breath);
- Not visit our homes if you have recently travelled to an affected area (see up to date lists at https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-travellers/ ), even if you have no symptoms.
We will also, with immediate effect, be limiting our visiting hours in our homes. Visiting hours, until further notice will be between 2-3pm and 6-7pm daily. This is to ensure that staff, during this difficult time, can focus their attentions on resident care and deep cleaning. Exceptions may be made for residents receiving end of life care. Please do liaise with the home manager. Meals will not be provided to visitors during this period, and we ask visitors to help themselves to refreshments from the stations in the home, to reduce impact on staff.
Medical professionals will still be permitted to attend our homes, though we will be looking to see how GPs can support us by telephone wherever possible.
Please note that, in the unfortunate situation that a case of the virus is diagnosed in our home, or with someone closely associated with our home, visiting may be temporarily stopped. We ask for your understanding that any such measures would not be taken lightly, and are to prevent further spread of the virus.
Making your visit safe:
If you do need to visit our home, please take the following precautions to minimise risk to our residents and staff:
- Hand washing – It is important that you wash your hands thoroughly before you visit the care home, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum or 20 seconds, preferably using hot water and soap or alcohol sanitiser gel.
- If you cough or sneeze, do so into a hankie or your elbow.
- Dispose of tissues immediately in a waste bin to minimise risk of spread.
Please be mindful that, at this difficult time, our staff are likely to be extremely stretched. We will try to keep you updated about the evolving situation in our homes. The quickest way for us to get information to you will be by email. If you have an email address and have not given it to us yet, please inform the office. If you do not have an email address, we will be posting updates on this website. You can also follow us on Twitter or Facebook using @stowhealthcare. Please avoid calling the home for updates unless you do not have access to the internet, as this will reduce the impact on our staff.
Thank you for helping us to keep our homes safe; we appreciate your understanding at this difficult time.
Ruth French and Roger Catchpole
Directors, Stow Healthcare Group Ltd