- Posted by Roger Catchpole
- On April 7, 2020
Thank you for your ongoing support for those being cared for in our homes and our wonderful staff, who are looking after all our residents so diligently, and keeping spirits high.
Our homes remained closed to visitors unless they are essential medical or maintenance visits. Visits to those receiving end of life care will be reviewed by the home manager on a case by case basis. You will be contacted in person by the home manager if you are still permitted to come to the home to visit your loved one.
We are contacting next of kin on a regular basis to provide updates relevant to their loved one, or their home in general. We are glad that many of you have joined up to our email contact list, as this relieves a huge amount of work for our admins at a tough time. If you have not yet, please contact your own home administrator to give them your details. You will also notice that our website www.stowhealthcare.co.uk has all up to date information on it, as do our Facebook and Twitter pages (@stowhealthcare).
In terms of what we want to do to help you and residents feel less isolated, these are some of the things that we are actively doing:
1. Keeping you informed by email, hard copy letter (if you have no email), and providing updates on life in our homes on social media
2. Giving key information to residents, in a way that they can understand
3. Using technology to maintain visual links where possible. If you have spare tablet computers or smart phones then consider if they can be left with your loved one. Please do name any devices and tell us what you have brought in. You should be able to set up Skype accounts or (with an iPhone use Facetime) – no phone number needs to be associated to make this work, and you can google more details of this online.
4. Maintaining active activity programmes for residents, even where this must be completed on an individual basis
Please do think about the positive impact of letter writing to our residents. Receiving a letter, card or photos brings so much joy and this is a great time to do that for our residents.
We absolutely understand that this is a deeply worrying time for many people in our country. Our focus remains on the well-being and safety of those residents in our care. We know that some people will feel they must be exempted from our restrictions, but we want you to understand that we are putting them in place for a reason, and a semi-implemented plan will just not be effective.
Where essential visitors are coming into our homes, they will be subject to strict controls, to restrict any likelihood of infection.
If you have any questions you can contact the home’s management team, or check our latest advice online.
Thank you in advance for your understanding.
Ruth French and Roger Catchpole
Directors, Stow Healthcare Group Ltd