Award Winning Service
I realise that J was only with you for a short (time), but the care and consideration that both she herself, and all her family members, together with her numerous visitors received, was way beyond anything that we have experienced before, nothing was too much trouble. Thank you most sincerely.
HW,Friend of Resident
I cannot thank you enough for all the help and kindness you have all given me, whilst staying here with you all. I felt really ill when I first arrived here but after a couple of days and lovely food I was back on my feet! I won’t forget you all and when I’m much better I will come to see you all again. I will miss you all.
Thank you for your kindness, dedication and hard work. I could not have found or wished for a more caring environment for mum, I shall miss all your friendly faces and the warmth I received on all my visits.
AJ,Daughter of Resident
Halstead Hall has improved vastly since being taken over by Stow Healthcare.
TN,Son of Resident
I visit a very good friend on a very regular basis. The staff are kind and polite and do a very good job... Overall, I see that a good standard of care is given to my friend.
Very happy with everything. Mum is well cared for.
We moved my father to Melford Court when his mobility deteriorated rapidly over 12 months ago. He was made most welcome and settled in well despite developing dementia. The staff on the residential wing are friendly and caring whether medical, personal care, housekeeping or catering. He has even been persuaded to take part in activities on a good day. He has become increasingly reluctant to leave his bed but the carers try to encourage him and make the most of his cooperative days to get him in the bath. I am always made most welcome and kept up to date with any issues when I visit or by phone. I am so pleased to have found somewhere this good where I can leave him especially when visiting the family in New Zealand.
Ford Place is a lovely home, so clean and comfortable with everyone friendly and caring. My partner is very happy here. Which allows me to relax and enjoy my break. Thank you.
WG,Partner of Resident
My aunt was admitted Ford Place due to numerous falls for observation and rehabilitation. Ford Place was very good in every respect. Very pleasant environment, no unpleasant smells, lovely garden, very good care from all, pleasant and helpful staff. Very good food. No complaints at all.
SB,Niece of Resident
Essential in helping us through an unknown and difficult period. Nursing staff supportive in all aspects. My father was able to return to independent living after 3 months of their support while he went through chemotherapy at the age of 79... Thank you.
DY,Family of Resident
I have experience, through the care of my in-laws of a great number of care homes. Without any doubt Ford Place is the best by far. The cleanliness, care, friendliness of staff and air of caring professionalism are exemplary.
TT,Family of Resident
Comparing this with [my] previous experience of care homes, It is amazing, really lovely.
Anonymous,Brandon Park Resident
You gave her time, care and love in abundance. She spent her last few months with such caring people, who tried their utmost to make her as happy and contented as possible. We have only admiration for the commitment and patience you give all the residents at Brandon Park.
Anonymous,Family Member of Resident
We saw that staff were attentive to people’s needs and demonstrated a good understanding of their needs and exercised patience whilst talking with people giving them the time they needed.
Home Inspector,Care Quality Commission
Dear Mrs Catchpole and staff, thank you so much for the very sensitive care you gave [my husband] over the last six months. We always felt so welcome and nothing was ever too much trouble.
MW,Family Member of Resident
I would like to thank all the staff at Stowlangtoft for all the care given to [my husband] during his final days. Also how kind you were to us as a family during our darkest days during our sleepover, which was very much appreciated. Not to mention the endless cups of tea!
AG,Family Member of Resident
To all the staff at Stowlangtoft, we would like to express our sincere thanks for all your care and dedication you gave to [our mother] during her stay at Stowlangtoft, especially during her last year. She only had words of praise for you when she was able to converse. Thank you again.
AR,Family Member of Resident
I would like to thank everybody for the care and love that you gave to my mother in her short stay with you, it is a shame she could not have had longer. You are all wonderful people and very thoughtful. Please enjoy the small gifts as a very big thank you. All the best to you all for the future and keep up the good work for others.
TP,Family Member of Resident
We are so glad that my dad spent his last week in your home. You all looked after him so well and knowing that helped us through a very difficult time. This experience has changed our opinion of nursing homes, and we would recommend Stowlangtoft Hall.
Anonymous,Family Member of Resident
Dear Ruth and Co, many thanks to you all for making my short stay at Stowlangtoft as pleasant as possible. In particular to you Ruth for allowing me to share in your baby and to your exceptional care staff who were always ready to go that extra mile.
What a wonderful place. Staff are excellent nothing is too much trouble. Residents care is as it should be 100%. It's clean and my husband is always clean and tidy which is what he is used to, he is being kept as he likes to be and to me, that is perfect!. I cannot fault anything. Everything is as it should be. I am always asked if anything is needed for him. I have nothing but praise for the care home. I would recommend it to anyone.
CM,Family Member of Resident
The staff is all very pleasant and helpful. Nothing is too much too much trouble for them. Bring vegetarian limits my choice of food but the chef has made recent changes to the menus which has given me and other vegetarians more variety. The standard of cleanliness is excellent.
Anonymous,Brandon Park Resident
We visited several homes before my father chose Brandon Park. He felt at home right away and the warm welcome from the general manager and staff was second to none. We would unreservedly recommend Brandon Park to anyone looking for an excellent caring home for a loved one. My fathers doesn't wish to live anywhere else.
F,Family Member of Resident
"At Stowlangtoft Hall we found a warm welcome that we could not have dreamed of. A lovely house in beautiful grounds, bright cheerful rooms, good food, fresh flowers, friendliness, cleanliness and most important of all good staff. Thank you all from the bottom of my heart for the care and dignity you gave my much love brother."
AM,Family Member of Resident
"My mother became too frail to stay at home with a carer and moved into a lovely large room with a lot of her own furniture. She did not want to move, but the staff all took a lot of trouble to look after her with care and kindness. She became seriously ill after 3 weeks and was nursed with compassion and all her family made welcome in her last few days."
BM,Family Member of Resident
"All of the staff and management were very polite and helpful. Stowlangtoft Hall as very clean and felt homely. There were lots of activities arranged. The Stowlangtoft Hall care team provided dignity at the end."
TP,Family Member of Resident
"I recommend Stowlangtoft Hall Nursing Home because during the 6 years they have been caring for my mother, I have only praise for the level of excellent care she has received. The atmosphere is happy and busy and very welcoming. All the staff are friendly and respectful."
SH,Family Member of Resident
"Without your patience and kindness we would not have coped…we cannot thank you enough for all you've done for mum and us. You are truly angels."
Anonymous,Family Member of Resident
"I will never forget your kindness and compassion you showed that night. You made it that much easier to deal with."
RM,Family Member of Resident
"I am very happy with the care received. Very professional and giving residents dignity and interaction in activities." Many thanks.
AR,Resident at Stowlangtoft Hall
"To all the lovely ladies that cared for B in the short time that he was at Stowlangtoft Hall, what a team – always there for us. With cups of tea and a lot of support – I couldn't have got through Thursday without you all. Thank you once again."
GA,Family Member of Resident
"Stowlangtoft Hall has made me realise not all care homes have a bad name. The dedication of the owners and staff is superb. Kindness and respect shown to residents is excellent. My father has settled so well and gained so much from the activities which are extremely well organised and good fun. I would not hesitate in recommending Stowlangtoft Hall."
HW,Resident at Stowlangtoft Hall
In The Media
Stow Healthcare has been recognized in the following ways:
Caring UK Awards - Stow Healthcare was named as national winner in the 'Care Employer of the year' category - December 2017
Caring UK Awards - Stow Healthcare was named as a national finalist in the 'Care Home Group of the year' category - December 2017
Caring UK Awards - Brandon Park's management team was named national winner in the 'Management Team of the Year' category - December 2017
Stow Healthcare Group was named as a finalist in the 'Residential Care Provider –Smaller Organisation' category at the prestigious Laing Buisson Awards - November 2017
National Care Awards - Melford Court Carer Mandy Shortt was a finalist in the top 'Carer of the Year' category - November 2017
National Care Awards - Ford Place Deputy Manager Silvia Nunes was a finalist in the top 'Registered Nurse' category - November 2017
Marion Thorpe was named winner for the East Anglian regional Great British Care Awards in the 'Care Home Chef' category - November 2017
Stow Healthcare was named as a finalist for the East Anglian regional Great British Care Awards in the 'Care Employer' category - November 2017
Lesley Anderson of Stowlangtoft Hall Nursing Home was named as a finalist for the East Anglian regional Great British Care Awards in the 'Care Home Worker' category - November 2017
Claire Clifton of Stowlangtoft Hall Nursing Home was named as a finalist for the East Anglian regional Great British Care Awards in the 'Activities Coordinator' category - November 2017
Emma Perry of Brandon Park Nursing Home was named as a finalist for the East Anglian regional Great British Care Awards in the 'Ancillary Worker' category - November 2017
Rose Miranda of Ford Place Nursing Home was named as a finalist for the East Anglian regional Great British Care Awards in the 'Good Nurse' category - November 2017
Mandy Shortt of Melford Court Care Home was named as a finalist for the East Anglian regional Great British Care Awards in the 'Palliative Care' category - November 2017
National Care Awards - Stow Healthcare Director Ruth French was named the UK's top care Operations Director - November 2016
National Care Awards - Stowlangtoft Hall's Richard Baker was named one of the top five care home chefs - November 2016
National Care Awards - Brandon Park's Deputy Manager, Sam Cutts, was named national winner in the 'Care Registered Nurse' category - November 2016
National Care Awards - Stowlangtoft Hall's Linda Elmer was named as one of the top five carers in the UK - November 2016
Roxanne Kenton, was named national winner at the Great British Care Awards in the 'Care Newcomer Award' category. - June 2016
Shirley Talbot, Head Housekeeper at Stowlangtoft Hall was shortlisted in the Suffolk County Council 'Going the Extra Mile' awards in the category of 'Individual Staff Member'.
Stowlangtoft Hall and Brandon Park were shortlisted in the Suffolk County Council 'Going the Extra Mile' Award held at Trinity Park in February 2016 for their Activities provision
Shirley Talbot was named winner for the East Anglian regional Great British Care Awards in the 'Ancillary Worker of the Year' category - November 2015
Tina Webster was a finalist for the East Anglian regional Great British Care Awards in the 'Carer of the Year' category - November 2015
Roxanne Kenton was named winner for the East Anglian regional Great British Care Awards in the 'Best Newcomer' category - November 2015
National Care Awards - Carer Tina Webster was named as one of the top five carers in the whole of the UK - November 2015
Suffolk Agricultural Association's BALE (best alternative land enterprise) Award for overall winner for Stowlangtoft Healthcare LLP - October 2015
Great British Care Awards in the 'Activities' category where Stowlangtoft Hall’s activities coordinator was named as one of six finalists in the East of England Great British Care Awards - November 2014
Suffolk Agricultural Association's BALE (best alternative land enterprise) Award for Best Newcomer for Stowlangtoft Healthcare LLP - October 2014
Suffolk County Council's inaugural "Going the Extra Mile" Awards for our activities provision in the "Inside and Out" category - June 2013
East Anglian Daily Times's 2013 Business Awards in the 'Family Business of the Year' category for the Catchpole family - June 2013
East Anglian Daily Times's 2013 Business Awards in the 'Young Business Person of the Year' category for Roger Catchpole - June 2013